Terms & Conditions
1. If any details on your Booking Form or Invoice are incorrect then please inform us immediately.
2. Occasions & Celebrations will only accept changes to an order from the lead contact via email, telephone or post. Any bookings that are not carried out due to incorrect information on the above forms will require full payment.
3. If at the time of setup we discover that the chairs are not the ones as confirmed by the lead contact or by a delegated member of staff at your venue then this may result in your ordered covers not fitting. In this instance, refunds are not possible and any outstanding payments are still due. To avoid this situation, we ask that you keep us updated if your venue replaces their chairs.
4. Final numbers for hired items should be made clear to Occasions & Celebrations 4 weeks before the event. We will allow for slight adjustments to your original estimate as we understand that it is difficult to predict exact guest numbers before this time, we are generally able to accommodate increases on original estimates.
5. We cannot guarantee that sudden increases in numbers at the last minute can always be accommodated. There are no penalties for numbers going down except if your numbers fall below our minimum number.
6. Please note that cancellation by the customer with less than 2 months till the booked date will require full payment. Cancellation outside of this time by customers does not require additional payment, but all payments from the time of booking are unfortunately non-refundable.
7. We require a £100 deposit to secure all bookings. Final payments are due 28 days before your event.
8. The final number of hired items fitted and installed at your venue is the number that we expect to collect after your event.
9. On collection if any hired items are missing then we will inform your venue and the lead contact will be issued with an invoice to replace missing items at costs of £5 per chair cover, £2 per sash, £4 per table runner - charges are available upon request. The lead contact is responsible for the safe keeping of our hired items before, during and after use. Occasions & Celebrations will collect all hired items within 24 hours after the event from the event location or from a location that has been confirmed and agreed by Occasions & Celebrations. Any hired items that are lost or damaged whilst the customer has responsibility will require full replacement and the lead contact will be invoiced accordingly.
10. Occasions & Celebrations will make every effort to fit in with the setup and collection arrangements of venues and other suppliers such as marquee/chair providers, and aim to deliver, set up and collect all hired items at a time most convenient to other service providers.
11. All outstanding payments are due 28 days prior to your event and without this payment, Occasions & Celebrations staff cannot set out to dress an event. It is the lead contacts responsibility to ensure that all payments have been sent and received by Occasions & Celebrations Standard laundering of hired items is included in all of our prices, which include stains from food and drinks and light scuff marks from shoes. Occasions & Celebrations consider these stains as part of an event. Occasions & Celebrations will therefore not invoice additional charges to the lead contact after the event. However, if upon inspection after your event we find that irreversible or damage through mistreatment has been caused to our hired items for example rips, footprints, evidence of guests drawing on the linen, cigarette burns, candle wax and excessive food and drink stains etc then this will result in Occasions & Celebrations issuing the lead contact an invoice to replace the damaged stock.
12. At all times during your event the hired items remain the property of Occasions & Celebrations
13. Minimum number policy - an additional charge of £30 will be added to all bookings that require less than 50 chair covers.
14. Payment of your deposit and signature on your booking form, is deemed as you having read, understood and accepted the terms and conditions of hire. Please do not hesitate to contact us if you would like clarification on any of the above items.
Occasions & Celebrations
Terms and Conditions
Find below Occasions & Celebrations general terms and conditions.
Wedding flowers
1. A quotation for the cost of your wedding flowers will be sent out to you soon after your initial consultation. This price is subject to change following the detailed consultation to account for any changes you make nearer to the wedding day. Seven days after the quote has been issued you will be required to sign the wedding contract. This will be countersigned by Occasions & Celebrations. upon receiving the booking deposit and will then receive a binding contract.
2. A £100 booking deposit is required to hold and book your wedding date. This should be paid with the return of the signed contract. This deposit will be subtracted from your final wedding bill. If for any reason you decide to cancel your wedding, this deposit is non-refundable. If you decide to postpone your wedding, we will hold the deposit until the wedding goes ahead.
3. Once your wedding date is booked with us, you should arrange a further detailed consultation approximately 4 - 6 weeks before your wedding day. This is to finalise the arrangements and discuss any last minute changes.
4. All wedding consultations will be made by appointment only. The initial and detailed consultations are complimentary. We will be available for contact by phone and email at any stage to answer any questions and queries you may have. Further requests for consultations may be charged.
5. Any changes made to a wedding order must be submitted in writing by the bride, groom or appointed acting party. We order your wedding flowers approximately ten to fourteen days before your wedding date, dependent on type of flowers chosen. You will not be allowed to make any changes after the order has been placed without additional fees. We will however try to make small changes where possible to accommodate your needs.
6. As fresh flowers and foliage are living products, there are occasions when particular varieties may be unavailable. Whilst every effort is made to source products accordingly, sometimes we are unable to obtain a particular type of flower. All fresh flowers and foliage are subject to availability and stringent quality checks, as such Occasions & Celebrations reserve the right to use a similar flower in place of the previously chosen flower.
7. The final invoice for your wedding flowers will be issued to you after your final consultation. The final payment must be paid in full 28 days before the wedding. Occasions & Celebrations reserves the right to cancel any wedding flowers, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
8. Prices quoted will take into consideration a premium for weddings occurring over Valentine’s Day, Mother’s Day weekend and any public / bank holiday.
9. We require a signature from yourself or an appointed person when you receive your flowers to confirm their delivery is of acceptable condition and that quantities are correct. Any queries must be raised within 1 hour of delivery.
10. Any cancellations made within 90 days of the booked event: No deposit refundable.
Any cancellations made within 60 days of the booked event: No deposit refundable and administration charge will be applicable of £100.
Any cancellations made within 30 days of the booked event: No deposit refundable and 50% of the final balance will be required.
Any cancellations within 14 days of the booked event: Full balance will be required.
11. Occasions & Celebrations will liaise with your venue to discuss times for delivery and set up
12. Occasions & Celebrations charge 1 standard cost of £50.00 delivery and collection, this covers 3 delivery addresses (Bride, Groom and venue) unless previously agreed
Prop Hire (including Royal Mail Post Boxes, Chuppahs Starlight Backdrops, Candy Tables)
1. A holding deposit will be required to cover any loss or damage while in the hirer’s possession. This will be returned once the hire Equipment has been returned in perfect condition.
2. Equipment hire is based on 2 day’s (48 hours) hire duration. On request, the Hirer may collect 1 day before the event subject to Equipment being available. An extra days hire may be charged if necessary.
3. The Hirer shall be solely responsible for the Hired Equipment, not the reception / event venue / hotel / florist or any other third party to whom shall take possession of the hired Equipment. The Hirer shall be alone responsible for insuring the hired Equipment is kept in good order from the time of receipt of delivery until back into the possession of Occasions & Celebrations.
4. Any damage to hired Equipment or missing Equipment will be charged to the Hirer. Replacement of Equipment is charged at current market price. It is then the responsibility of the Hirer to reclaim any of these costs from the venue if the venue was at fault. **Please note this takes effect from the moment we leave the venue after setting up and ends when we arrive to collect.**
5. If the replacement or repair costs are higher than the holding deposit, Occasions & Celebrations will invoice the Hirer for the difference and the Hirer agrees to pay such invoice within 14 days of receipt.
6. For Equipment that are not returned within 1 day from the hire end period and where Occasions & Celebration have received no contact from the Hirer, Occasions & Celebrations are entitled to assume that the Hirer has no intention of returning the property. In these circumstances, Occasions & Celebrations reserve the right to notify the authorities as appropriate and invoice the Hirer for the full replacement cost of the Equipment.
7. All hire Equipment is for indoor use only unless specified.
8. The Equipment hired must not be altered in any way, without prior written approval. Some Equipment is fragile, please handle with care at all times. The Hirer under no circumstances will be permitted to spray the Equipment with any hairspray, perfume or any other spray.
9. The hire Equipment remains the property of Occasions & Celebrations. The Hirer will undertake not to sell, offer to sell, assign, charge, pledge, underlet or otherwise deal with the any Equipment provided by Occasions & Celebrations in any circumstances.
10. The hire charges do not include delivery and collection charges unless otherwise agreed prior to hiring.
11. The Hirer must return all Equipment rented unless they are provided as part of the service, in which case this will be clearly specified in the quotation.
12. All goods should be pre-packed in their original boxes if collection has been agreed.